Governing Law: Data Privacy Act of 2012 (RA 10173) and the Internet Transactions Act of 2023 (RA 11967)
A. Introduction
Smokeless Philippines OPC (“we,” “us,” or “our”) adheres to the principles of Transparency, Legitimate Purpose, and Proportionality. We are committed to protecting your personal data and ensuring full compliance with the National Privacy Commission (NPC) and the Department of Trade and Industry (DTI).
B. What We Collect
We collect the following personal and sensitive information:
- Personal Data: Full name, shipping address, billing address, email address, phone number, and birth date.
- Sensitive Information: Payment details (processed via secure third-party gateways) and government-issued ID.
- Age Verification Data: In compliance with RA 11900, we process government-issued IDs solely to verify that customers are at least 18 years of age.
C. Purpose of Processing
Your data is collected and processed for the following purposes:
- Order Fulfillment: To process transactions, issue official receipts, and deliver products.
- Age Gating: To fulfill the legal requirement of verifying that all customers are of legal age (18+) to purchase nicotine-related products.
- Customer Support: To respond to queries and provide technical or after-sales assistance via our redress mechanism.
- Marketing & Profiling: To send updates on products and promotions (only with your explicit consent) and to personalize your website experience. You may opt-out of profiling at any time.
D. Data Sharing
We share your information with the following categories of third parties to fulfill our contract with you:
- Logistics Partners: (e.g., NinjaVan, Lalamove, J&T) for product delivery and tracking.
- Payment Gateways: (e.g., GCash, Maya, Visa/MasterCard, QRPH) to process financial transactions securely. We do not store full credit card numbers on our local servers.
- Government Authorities: When required by the DTI, BIR, or other agencies for legal audits or safety compliance.
E. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by Philippine law (e.g., keeping transaction records for tax purposes). Once the retention period expires, or upon a valid request for erasure, data is securely deleted or anonymized.
F. Your Rights as a Data Subject
Under the Data Privacy Act, you have the right to:
- Access your personal data.
- Correct or rectify any inaccuracies.
- Object to the processing of your data or automated profiling.
- Erase or Block your data from our systems.
- Data Portability and the right to lodge a complaint with the National Privacy Commission.
G. Data Protection Officer (DPO)
For any privacy concerns, requests for data deletion, or to exercise your rights, please contact our DPO.
- Email: management.smokelessph@gmail.com
- Subject Line: ATTN: DATA PRIVACY OFFICER
Phone: +63 966 447 5000
